FAQs

General Questions

1. What is Valuecrate? Valuecrate is a South African online store dedicated to bringing you a wide range of high-quality and trendy general products at unbeatable prices.From home goods and gadgets to lifestyle accessories, we are your one-stop shop for value.

2. Where is Valuecrate based? We are a proud South African business,operating right here to serve our local community.

Ordering & Payment

3. How do I place an order? Simply browse our store,add your desired items to the cart, and proceed to checkout. You'll need to provide your shipping details and choose a payment method. It's quick and easy!

4. What payment methods do you accept? We accept all major payment methods for your convenience,including credit/debit cards (Visa, MasterCard) and instant EFT via secure payment gateways.

Shipping & Delivery

5. Where do you ship to? We currently ship to all major addresses within South Africa.

6. How long does delivery take? Delivery times can vary depending on your location and the product.Typically, orders take 10 to 20 business days to arrive at your doorstep. Please note that these are estimated times and some delays can occur due to customs or carrier processing, which are beyond our control.

7. Do you offer tracking for my order? Yes!Once your order is processed and shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

8. What are your shipping costs? We offer competitive shipping rates.The final cost is calculated at checkout based on your location and the size/weight of your order. We often run promotions with discounted or free shipping on orders over a certain value!

Returns, Refunds & Exchanges

9. What is your return policy? We want you to be happy with your purchase.If you receive a defective, damaged, or incorrect item, please contact our support team at [Your Support Email] within [e.g., 14 days] of receipt. We will guide you through the return process. Please note that due to the nature of our low-cost items, return shipping fees may be the responsibility of the customer unless the error was on our part. Customized or sealed personal hygiene items cannot be returned.

10. How do I request a refund? Refunds are processed for eligible returns once the item is received and inspected.The refund will be issued to your original payment method and may take several business days to reflect in your account.

Product & Sourcing

11. Who is your supplier? We partner withAuto DS, a leading global dropshipping platform. This allows us to source a vast selection of quality products from reliable international suppliers, ensuring we can offer you the best possible prices.

12. Why are your prices so low? Our partnership with Auto DS gives us access to a global supply chain,allowing us to cut out middlemen and traditional retail markups. We pass these savings directly to you!

Contact & Support

13. How can I contact customer service? We'd love to hear from you!The best way to reach us is via email at [support@valuecrate.co.za]. You can also use the contact form on our website. We strive to respond to all inquiries within 24-48 hours