Shipping Policy

Last Updated: 15/08/2025

At Valuecrate, we are committed to getting your fantastic finds to you as quickly and reliably as possible. This policy outlines everything you need to know about our shipping process.

1. Shipping Destinations

We are proud to ship to all addresses within South Africa.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed. This is the time it takes for us to prepare your order and hand it over to our shipping partners.

3. Delivery Time

Once your order is shipped, the estimated delivery time is:

· 8 to 15 business days within South Africa.

Please Note: Business days are from Monday to Friday, excluding public holidays. These timeframes are estimates and not a guarantee. Delivery times may occasionally be affected by factors beyond our control, such as carrier delays, customs processing (for international shipments), or public holidays.

4. Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order and your delivery location within South Africa. We strive to keep our shipping costs as low as possible.

Keep an eye out! We frequently offer promotions, including free shipping on orders over a certain value.

5. Order Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. This allows you to monitor the progress of your delivery directly.

6. What If No One Is Home?

If you are not available to receive the package, the carrier will typically follow their standard procedure. This may include:

· Leaving the package in a safe place.

· Dropping it at a nearby collection point or Post Office for you to pick up.

· Attempting a second delivery.

Please ensure your shipping address is correct and complete to avoid any delivery issues.

7. Lost or Stolen Packages

Valuecrate is not responsible for packages that are lost or stolen after the provided tracking information confirms delivery to your address. We recommend providing a secure shipping address where someone can receive the package.

8. Contact Us

If you have any questions about our shipping policy or a specific order, please don't hesitate to contact our friendly customer service team:

·Email: valuecrate52@gmail.com